CRM | Microsoft Dynamics ERP management, CRM, Office365 Solutions

The best CRM
is connected
and intelligent

Manage, monitor, and store information related to potential customers using a centralized software solution based on data and artificial intelligence.

Microsoft
Dynamics 365

Discover how Microsoft Dynamics 365 can transform your business, thanks to the deep evolution of business systems through the integration of AI with Copilot. AGIC is ready to guide you toward innovative solutions that will optimize your business processes and enhance your customer engagement.

Which teams involved with the CRM can bring benefits to your company?

Marketing Team

Optimize your customer journey with multichannel marketing campaigns, targeted buying experiences, and real-time planning tools. Use customized dashboards to analyze brand and market reputation, prioritize key leads, and adapt quickly with automated data-driven decisions.

Sales Team

Empower salespeople to find the right prospects and customers with targeted sales strategies. Use integrated insights to foster relationships, increase productivity, accelerate sales performance. Using artificial intelligence, you can track and automate sales with contextual prompts for a personalized experience.

Customer service team

Give customers an omnichannel experience with service bots that enhance every interaction. Representatives can upsell or cross-sell using contextual data and optimize resources based on real-time feedback and service trends. Customers will be able to easily contact support and quickly resolve their problems.

Support Teams

Enable field technicians to improve the customer experience. With IoT, detect problems faster, automate work orders, and schedule interventions in just a few clicks. By simplifying inventory management, you increase efficiency, personalize service, and reduce costs.

Project services automation team

Improve profitability with integrated planning and analysis tools that provide transparency into costs and revenues. With real-time dashboards, service professionals can apply this information to workflows, optimize resources and increase productivity. Visibility of this information facilitates streamlined processes and internal collaboration.

What is a CRM?

The CRM automatically collects a large amount of information about existing and potential customers. This data includes email addresses, phone numbers, company websites, social media posts, purchase histories, and support and service tickets. The system then integrates the data and generates consolidated profiles to share with the appropriate teams.

The CRM is equipped with built-in business intelligence and artificial intelligence (AI) features, which speed up administrative tasks and provide actionable insights.

Explore the products that connect
business processes

Dynamics 365 Finance

Maximize financial visibility and profitability to help your organization thrive.

Dynamics 365 Project Operations

Get the visibility, collaboration, and adaptability you need to foster the success of every project.

Dynamics 365 Business Central

Connect your small or medium-sized business' activities to improve productivity and customer interactions.

Dynamics 365 Supply Chain Management

Proactively address disruptions with a flexible, collaborative and connected supply chain based on artificial intelligence.

Dynamics 365 Commerce

Deliver intuitive, personalized and flawless shopping experiences with the help of artificial intelligence.

Dynamics 365 Intelligent Order Management

Proactively address disruptions with a flexible, collaborative and connected supply chain based on artificial intelligence.