Agentic AI and Copilot: The Future of Business Processes

📅 Date: September 24, 2026

🕛 Time: 11:00 AM - 12:30 PM

📍Mode: Online

Agenda

• Agentic AI: From Technological Momentum to Business Value
• Microsoft Copilot - From Personal Productivity to Business Processes
• ERP BC + ERP FO: Transforming Business Processes with Copilot and Agentic AI
• The Evolution of Dynamics 365 Customer Engagement with Copilot and AI
• Q&A Conclusions

Agentic Artificial Intelligence is redefining how organizations approach processes, productivity, and automation. Thanks to the evolution of Microsoft Copilot and new AI agents, it is now possible to support people in their daily activities and transform entire business processes through increasingly intelligent and automated experiences.

To delve into opportunities, application scenarios, and concrete use cases, AGIC is organizing the webinar "Agentic AI and Copilot: The Future of Business Processes," dedicated to managers, function heads, and professionals who want to understand how artificial intelligence is evolving from technological innovation to a strategic lever for business growth and efficiency.

During the event, we will analyze how Microsoft Copilot and AI agents can become true accelerators of business processes, exploring the opportunities offered by integrating AI into Microsoft applications. We will present use cases and concrete scenarios that demonstrate how to take AI beyond individual productivity, making it a central element in automating and optimizing business processes.

A particular focus will be dedicated to Dynamics 365 solutions, from the ERP area to Customer Engagement.

Agentic AI: From Technological Momentum to Business Value

An overview of the evolution of artificial intelligence and the growing role of AI agents in generating value for organizations, transforming technological potential into tangible business results.

Microsoft Copilot: From Personal Productivity to Business Processes

How Microsoft Copilot and Copilot Studio enable extending AI capabilities beyond the individual user, supporting the automation of increasingly complex tasks and processes.

Transforming Business Processes with Copilot and Agentic AI

The opportunities offered by integrating AI into Microsoft Dynamics 365 Business Central and Finance & Operations ERP solutions to improve operational efficiency, control, and decision-making capabilities.

The Evolution of Dynamics 365 Customer Engagement with Copilot and AI

How artificial intelligence is redefining customer relationships, supporting sales, marketing, and customer service through insights, automations, and more effective interactions.

Why Participate

By participating in the webinar, you will have the opportunity to:

• Understand the potential of Agentic AI in the evolution of business processes.
• Discover the most advanced features of Microsoft Copilot and Copilot Studio.
• Explore concrete use cases in ERP and Customer Engagement.
• Learn how to integrate AI agents and automation into business processes.
• Engage with AGIC experts on application opportunities for your organization.

Agentic AI is rapidly evolving from a technological trend to a strategic lever for business. Microsoft Copilot and AI agents now offer organizations new opportunities to automate processes, improve operational efficiency, and accelerate innovation.

A concrete opportunity to discover how to bring artificial intelligence from supporting daily activities to transforming business processes.

🚀 Don't miss the opportunity to discover how to bring AI from supporting daily activities to the concrete transformation of business processes.